However, I was informed at the front desk that the next category of rooms - premier rooms - were all fully booked if I wanted a king-sized bed and since nothing beats a large comfy bed when travelling for work, I decided to accept what I had booked, which looked comfortable enough with a nice passage way and spacious room.
However, beyond those windows which had sunlight streaming in (it was about noon when I went up to dump my bags before heading off for another meeting), lay a sight that had me calling room service and asking for the upgrade.
This. A hideous large apartment block right opposite the window. Normally I wouldn't care too much about the view outside the windows because I keep the curtains drawn but I guess I wasn't quite prepared to have to endure this large monstrosity while paying good $ to stay here.
So, when the doorbell rang, I went with 1 of the staff to the premier room which had 2 twin beds and looked exactly similar to the deluxe room I had just left. Except that it was on a slightly higher floor (4 floors up with a common concourse to the other premier/lounge level rooms). I thought that the view would be much better but sadly, it wasn't. Instead, the huge monstrosity was still visible from the windows (although slightly to the left this time). So I lugged everything back down again to the deluxe room which had at least, a big comfy bed. I assure you, everything was exactly the same, even the bathroom.
And the complimentary amenities provided at the mini-bar. Now, I have to confess that this is the first time that I've been in a 4-5 stars hotel that has a box of condoms amongst the snacks. 4 Points by Sheraton in Bangkok also had a box which makes me wonder whether it is just the SPG hotels in the Asia Pac that provide these (the hotel in Indianapolis certainly didn't).
Anyway, disgruntled with the lack of upgrade, ugly view, I decided to go to the club lounge and use the internet instead of using the free wifi in the lobby. I probably could have charged the internet access to my room because I was using it strictly for work (an urgent email) but I figured that I wasn't going to have my company pay this hotel a dime more. So up to the club lounge I went and they did ask for my room number which I gave them but they didn't say very much when I told them I just needed to send an email.
Now, maybe it was the hour which I went up the lounge (about 2pm) but it was relatively empty and other than some cookies and 3 types of juices, it was a far cry from the club lounge of the hotel I had stayed in the night before. The problem sometimes about living too well is that it is relatively hard to adjust to something less, especially when the price difference is just SGD40. Anyway, I had problems accessing the hotel wifi on my computer laptop which had them send up an IT staff who confessed to me it was his second day on the job and he couldn't fix the problem. So I asked to use the 1 available computer in the lounge to send my email but it turned out that the computer was busted. The one other computer was occupied by another guest.
And the view from the club lounge isn't that great either. Even the view of the twin towers is a partial one. The Slog Reviews: 7/10. Other than its great location just opposite the mega upscale shopping mall, Pavilion, the friendly and helpful staff, there is nothing to crow about the experience I had with The Westin KL. And given the number of hotels in KL, I am not likely to ever choose this hotel again when I return to the city for work. With just a handful of stays left to maintain my SPG gold membership, I would rather stay slightly away from the malls at Sheraton Imperial where I had a much more pleasant experience before. Or Marriott which is one of my company's preferred hotels.
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