JetQuay - the Quayside Service at CIP Terminal

This post is long overdue but having experienced the Quayside Arrival service at Changi Airport when we returned from our KK trip today for the third time in 2 months reminded me.

The first time I booked the service through the HSBC Infinite Card butler was when we holidayed in HongKong in February this year. Because we were flying on a budget airline (Jetstar), we could only use their Gateway Departure service without the buggy. However, since parking at CIP terminal was free of charge, we were more than glad to park there and then walk (about 7 mins) to Terminal 2 where we took the skytrain to T1. (This would of course not work as well if we had check in baggage or lots of heavy items to carry.) If we were flying on a non-budget airline, we would have been able to do our check in at the CIP terminal and have the buggy ferry us right to the departure gate (there is an immigration counter at the CIP terminal).

Anyway, when we landed back in Singapore about 12.45am, there was a nice elderly gentleman waiting for us at the aerobridge with a large sign that had my name on it. He asked for the baggage tag for the check in luggage and radio-ed his colleague to retrieve our check-in bags for us while he whisked us off in his buggy to the CIP terminal.

Now, truth be told, before this experience, I never knew that those buggies that go beep beep beep around Changi Airport were for those using the Quayside service, and I never knew that T1 connects to T2 internally and T2 connects internally to the CIP terminal (both connection at the gates area).

However, what I do know was that I was so grateful for that service at almost 1am in the night. We did not have to wait for our bags at the carousel, and we did not have to walk to the immigration counter and queue for our turn. We were the only 2 folks using the immigration counter (there was an officer there) at the CIP terminal. I didn't dare to take a picture of the immigration counter area so I took a picture of the lobby instead.

While waiting for our bags to arrive, we grabbed a drink at the CIP lounge. The selection was very limited, and not just because of the hour we arrived. I had read pretty nasty reviews about the cold food and lack of variety and these reviews were spot on. I would suggest using the normal airline lounges instead (like the Krisflyer one) if one has time to kill before the flight out. However, I'm not complaining too much given that this is the only lounge one can use if one is flying in to SG.

Here is a picture of the lounge I took in Feb, but the lounge was undergoing renovation today. There is a toilet with shower but I couldn't find any towels or, toilet paper for that matter. I think it must be because of the renovation going on, because the last time, there was. In any case, this time round, there was a pot of warm soup.

As we were walking out to the car, my CEB said to me half-seriously that he was prepared to pay the annual fee for the HSBC card the next year given the perks like the unlimited use of the JetQuay service.

I cannot agree more - the jetquay service is a pretty cool service which saves a weary traveler a lot of time (like having to wait to collect the luggage) and footwork (to walk to the immigration counter) at the airport.

Edited to Add: Complimentary parking at Jetquay is no longer available if one uses budget airlines to travel. Bummer.